Privacy Policy

At Tesaran Residential Complex (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our residential complex, interact with our services, or communicate with us. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information from residents, visitors, and users of our facilities and services. The types of information we may collect include:

Personal Identification Information: Name, address, email address, phone number, and any other information you provide when filling out forms or interacting with our services.
Payment Information: Credit/debit card details or other billing information when paying for services.
Property-Related Information: Lease agreements, rental payment history, maintenance requests, and any other information related to your stay at Tesaran Residential Complex.
Security & Access Information: Security camera footage, keycard usage, entry logs, and other access-related data for safety and security purposes.
Usage Data: Information about how you use our website, mobile apps, or other online services (e.g., IP address, browser type, and page interaction).

2. How We Use Your Information

We use your personal information for the following purposes:

Providing Services: To fulfill your rental or residency agreements, process payments, and manage your tenancy.
Communication: To send important updates, notices, and promotions, or respond to inquiries.
Security and Safety: To maintain the safety of our community and comply with legal obligations.
Maintenance and Operations: To manage building maintenance requests and improve our facilities and services.
Marketing: To send newsletters, promotions, or other marketing materials (you may opt-out at any time).
Legal and Regulatory Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We may share your personal information with the following parties:

Service Providers: Third-party vendors who assist us in running the residential complex, such as maintenance contractors, payment processors, and security companies. These parties are obligated to protect your information and use it solely for the purpose of providing services.
Law Enforcement and Legal Authorities: If required by law or in response to a legal request (e.g., court order, subpoena), we may disclose your personal information to authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: You have the right to request access to the personal data we hold about you.
Correction: You may request corrections to any inaccuracies in your personal information.
Deletion: You may request the deletion of your personal information, subject to certain exceptions (e.g., when required by law).
Opt-Out: You can opt-out of receiving marketing communications by following the instructions in the email or by contacting us directly.
Data Portability: You may request that we provide your personal data in a commonly used electronic format.

If you wish to exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect data about your interactions with our website or mobile apps. This data helps us improve our services and offer a better user experience. You can manage cookie preferences in your browser settings.

7. Children’s Privacy

Tesaran Residential Complex does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

8. International Transfers

If you are accessing our services from outside of [Country], please be aware that your personal information may be transferred to, stored, and processed in [Country], where our servers and central database are located. By using our services, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and indicating the effective date of the changes. Please review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: